Job Title: IT Analyst
Reports to: Senior Director, Head of IT
Salary Range: Competitive Salary commensurate with experience; comprehensive benefits package
Duration of Post: Full Time
Working Hours: 35 hours per week, with some occasional out-of-office hours according to company needs
Location: London Office (at least 3 days in office and optional up to 2 days working from home)
How to Apply: CV and detailed covering letter stating salary expectation and details of right to work in the UK
Recruitment Contact: 


Mereo is an international, clinical-phase biotech company with a focus on rare diseases and oncology. Our vision and mission are to bring safe and effective first-in-class treatments to areas of high unmet medical need. Founded in 2015, we currently have 3 development programmes, in oncology and rare diseases. These are : I) an anti-TIGIT being investigated in a range of rare tumours and gynonc tumours II) a neutrophil elastase inhibitor being investigated in the rare disease Alpha-1 Anti-trypsin Deficiency and III) an anti-sclerostin antibody being developed for the rare disease osteogenesis imperfecta by our partner Ultragenyx Pharmaceuticals We aspire to harness the energy, drive, commitment and focus of a small company to build value into all our programmes and to work closely with all stakeholders in order to accomplish this. Our headquarters are located at Cavendish Place, London, UK, where this role is based, and we have colleagues based on the East and West Coast in the US More information is available on our website at:


The Mereo, London office is operating normal business hours. Employees are asked to observe hand sanitising guidelines whilst working in the office.


Purpose of the the IT Analyst role:

We are looking for an enthusiastic and motivated professional to grow the IT Team to provide support and assistance to the Head of IT.

Main Responsibilities:

Roles and Responsibilities

  • Assist colleagues at all levels of the organization, providing physical as well as remote assistance and training when required, including setting up and configuring workstations and equipment, including video conferencing.
  • Responsible for the IT Helpdesk system aligned to ITIL standards.
  • Documentation and logging of all IT Equipment and maintenance of IT Inventory levels.
  • Assist in the specification, configuration, and maintenance of all IT Systems in use across the organization.
  • Assistance with project work and testing systems.
  • Any other tasks within the remit of this role


NOTE:  Applicants who have not clearly demonstrated on their CV that they possess the essential experience and knowledge will not be short-listed.
Desirable elements are those that is would be useful for the post-holder to possess and will be used to assist the short-listing process where we receive a large volume of highly qualified applications. The skills, capabilities and qualities section will be assessed during the interview process.



Excellent troubleshooting and communication skills.


Excellent documentation skills & knowledgeable of ITIL.

Knowledgeable of Prince2 or other project management methodology.

Ability to provide physical as well as remote assistance where required.


Demonstrable experience with Microsoft Windows Operating Systems and Server Stack, Hyper-V, SQL, and Remote Desktop.


Experience with other virtualisation platforms, such as VMware, and Storage Area Networks.

Experience of Active Directory, including Group Policy & domain trusts.

Previous experience integrating systems following company mergers and acquisitions .

Excellent skills with desktop Windows operating systems, including the full Microsoft Office Suite & technical desktop troubleshooting.


Ability to use Windows Deployment Server (or similar) for build & deployment.

Knowledge of Office 365, including Teams, Exchange Online and inTune.


Previous experience of other Device Management systems.

Knowledge of Azure, including SSO & AD Sync & hosting VMs.



Knowledge of Networking principles, including Cisco.

Knowledge of other Networking vendors, such as Meraki, HP Aruba, Palo Alto, Dell.

Knowledge of Cyber Security and Data Protection, including the GDPR.

Knowledge of HIPAA.


Knowledge of Document Management and Financial Systems.


Knowledge of telephony via Teams.


Knowledge of Linux Operating Systems.



Working knowledge of AWS.


Familiar with testing methodologies.

Education, Qualifications & Training


Degree Level or Qualified IT Apprentice



Knowledge & Experience


At least 5 years’ working experience in an IT Support environment

Skills, Capabilities & Qualities 


  • Excellent organisational and time-management skills, with ability to prioritise workload and meet deadlines with high-quality deliverables in a busy and rapidly changing environment.
  • Excellent communications abilities.
  • Highly self-motivated and hard-working with the ability to work well under own initiative.
  • Good relationship-builder, able to foster good working relationships inside and outside the organisation.
  • Comfortable transcending all levels of the organization to execute, strategize, manage, resolve and influence as needed.
  • Able to work with abstract global problems of substantial scope and complexity using regulatory guidelines, industry accepted positions, technology trends, SOPs, leadership skills and experience to analyse situations and data to formulate risk assessments and agreed upon course(s) of action.
  • Nimble in a highly dynamic and agile organization where changing priorities are the norm.
  • Intuitive with well-honed interpersonal communication skills; listens and challenges when appropriate.
  • An excellent bi-directional communicator, organized, and demonstrate effective team leadership.
  • Effective with global workgroup associates, sharing information in a timely fashion, freely and sensitively.
    • A promotor of inclusion and collaboration to achieve evolving team goals.
    • Tenacious and persistent with counterparts to explore evolving clinical study needs.
    • At times willing to operate at the micro level or beyond defined boundaries when required.
    • Able to handle multiple projects and conflicting priorities, simultaneously while maintaining high quality results.
    • Capable of providing and implementing innovative solutions to unique and pressing situations.
    • Able to recognize potential conflicts and hurdles and escalate when necessary.
    • Able to demonstrate a fundamental knowledge of drug development process.
    • Knowledgeable and technically proficient in industry standard technology and/or available software, processes and industry trends to streamline and or improve efficiencies.



Please send your CV and covering letter to with the job title included in the subject line.  If you do not hear from us within 2 weeks from receiving your details, you should assume that your application has been unsuccessful on this occasion.


Short-listed applicants will be invited to attend interviews.